Refund policy

 

Return and Refund Policy

Introduction

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. Our return and refund policy complies with Spanish regulations and provides a straightforward process to ensure your peace of mind.

Returns

Eligibility for Returns

  • Items can be returned within 15 days from the delivery date.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Certain items, such as customized or personalized products, are not eligible for return.

Return Process

  1. Contact Us: Email us at [email address] with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
  2. Prepare Your Package: Ensure the product is securely packed. Include the receipt or proof of purchase in the package.
  3. Ship Your Return: Send the package to the address we provide. Return shipping costs are the customer’s responsibility unless the product is defective or we made an error with your order.

Refunds

Refund Procedure

  • Once we receive your return, we will inspect the item to verify its condition. We will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.

Partial Refunds

Partial refunds may be granted in certain situations (if applicable):

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Defective or Incorrect Products

If you receive a defective or incorrect product, contact us immediately at [email address] with your order details and photos of the defect or error. We will resolve the issue promptly and cover the return and replacement shipping costs.

Exceptions / Non-Returnable Items

Some items are non-returnable, such as:

  • Customized or personalized products.
  • Sale or discounted items.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Return Address

Returns should be sent to the following address: [Your Company Name] [Your Address] Barcelona, [Postal Code] Spain

Contact Us

If you have any questions regarding returns and refunds, please contact us:

  • Email: [email address]
  • Phone: [phone number]